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Terms and Conditions

FLEXIBILITY, CANCELLATIONS & REFUNDS

Booking your preferred date

All bookings are subject to the availability of chefs. We will always try our best to give you your first choice of date, but cannot guarantee that it will always be possible. Please book as far in advance as possible to increase the chances of being able to book your first choice. A surcharge may be applicable on bank and public holidays. This will be discussed with you if you request such a date.

Cancelling your booking, changing the date or changing the location

Once you have booked a date for your dinner party or cooking lesson, if you need to re-schedule or cancel, we will always do our best to help. If you confirm your cancellation at least 7 days before the date booked, you will receive a full refund, minus a £20 administration charge. If you request a change of date or location at least 7 days before the date you originally booked, we will endeavour to meet your new requirements, subject to the availability of the chef. There is a £20 administration charge for this change.

We regret that we cannot offer any refund if you cancel or wish to change the date of your booking less than 7 days in advance of the booked appointment. In some instances, we may be able to change the location with less than 7 days notice (as long as the date, time, menu and number of people remain the same), subject to the availability of the chef, but this is not guaranteed. You may wish to consider taking out suitable insurance to cover cancellations beyond your control.
Very rarely there may be a delay in the arrival of your chef, or we may need to cancel your booking for reasons beyond our control, such as adverse weather conditions, sudden illness, unavailability or breakdown of transport or equipment. We will do our best to notify you as soon as possible and, in the event that we must cancel, will offer an alternative date. Should this not be possible, you will receive a full refund. We regret that, in these circumstances, we are unable to reimburse travel, accommodation or any other expense that you or your guests may incur in relation to the cancelled booking.
Changing the number of people attending a cooking lesson or dinner party
On booking, we will ask how many people will be attending the dinner party or cooking lesson.
If you would like to reduce the number of guests attending your dinner party, please notify us at least 5 days in advance and we will be happy to give you a partial refund. We regret that we are unable to give any refund if the number of guests attending a dinner party is reduced less than 5 days in advance of the party.
If you would like to increase the number of guests attending your dinner party, as long as you notify us 5 days or more in advance of your party, we will arrange for enough ingredients to cover this. There will be an additional charge per person which will be discussed with you and which must be paid in full on confirming the new number of guests.
For a cooking lesson, there is no additional charge for increasing the number of people attending from 1 to 2 or 3, but you must notify us at least 3 days in advance so that the chef can make the necessary arrangements. We cannot guarantee that we will be able to accommodate more than 3 people in a cooking lesson.
SESSION LENGTH
For a cooking lesson, the chef will be at your home for approximately 3 hours. For a dinner party, the chef will be at your home for approximately 4 to 6 hours. However, if we expect that the chef will need to stay for longer than this time, we will discuss this with you on booking.
EXCLUSIONS

We reserve the right to exclude certain high-cost ingredients from cooking lesson or dinner party menus (such as truffles, oysters, caviar and others). Should you wish to learn a dish (for a lesson) or eat a dish (for a dinner party) with one of these excluded ingredients, we will discuss the cost of doing so with you prior to your appointment.

Drinks are not included in cooking lessons or dinner parties. Please let us know if you would like us to suggest suitable drinks to accompany your meal. Occasionally we may be able to source drinks for you. Please contact us to discuss this prior to booking.
COOKING LESSON AT HOME VOUCHERS
When you make a payment through the website, you will receive an email confirmation and a voucher through the post. On booking, you must quote the unique reference number on the voucher. The voucher has a validity of six months from the date of purchase, within which time you must have booked your cooking lesson (but not necessarily have had the appointment).
PAYMENT
All bookings must be fully paid for in advance. For cooking lesson vouchers, this is usually done via our website. We also take payment by cheque, made payable to Chef’s Compliments Ltd, and by bank transfer. We will give you the payment details when you book. You will not need to pay the chef anything at your home.
LIABILITY
We hold public liability insurance which covers you for personal injury and damage to your property for up to a value of £5 million. We also hold product liability insurance up to a value of £5 million.
In a cooking lesson, you are expected to listen to all instructions given by the chef and take all reasonable care in the kitchen in order to prevent accidents from occurring. You must wear suitable clothing and footwear (flat shoes with covered toes) for cooking. We will not be responsible for any damage to your clothing or footwear.
For your safety and the safety of your guests, please inform us in advance of a lesson or dinner party if you have any dietary requirements, are pregnant, have diabetes, epilepsy or an allergy to something, or if you think there is something else that the chef should be aware of.
YOUR RESPONSIBILITIES TO THE CHEF
On arrival, you must show the chef how your kitchen equipment works, including turning on any electrical appliances. You should show the chef what equipment may be used for the cooking lesson or dinner party, including pots, pans, electrical equipment, crockery, cutlery and glassware (if necessary), removing it from high cupboards. Any faulty equipment should be removed from the kitchen prior to the cooking lesson or dinner party.
WEATHER
If you choose an outdoor location for your cooking lesson or dinner party, appropriate cooking facilities must be available. Please ensure that you have a suitable indoor venue available in the case of poor weather. We regret we are unable to reschedule cooking lessons or dinner parties due to adverse weather.
AGE RESTRICTIONS
You must be 18 years of age or older to participate in a cooking lesson.

 

KITCHEN EQUIPMENT REQUIREMENTS

You must have at least a minimum level of equipment in your kitchen. We will check what equipment you have on booking and discuss any potential issues.

 

OTHER TERMS AND CONDITIONS

The Paypal pages accessed through www.chefscompliments.co.uk are secure and any personal details obtained about you will be kept only in accordance with the principles of the Data Protection Act 1998. You must bear the risks associated with using the internet when looking at or booking from our website.

Nothing in these Terms and Conditions shall exclude the liability of Chef’s Compliments for personal injury or death caused by its negligence.

By means of your order and/or registration to our mailing list, you are agreeing with these General Business Terms and Conditions.

We reserve the right to amend these Terms and Conditions from time to time without notice.

APPLICABLE LAW
These Terms and Conditions shall be governed by and construed in accordance with the laws of England and any disputes will be decided only by the English courts.